At Shaharbeen Times, we strive to ensure customer satisfaction with our digital subscription service. However, due to the nature of digital content, refunds are only applicable under specific terms as outlined below.
Refund Eligibility
- Yearly Subscription: Refunds are applicable only for yearly subscription contracts. Monthly subscriptions are non-refundable.
- Cancellation Within the First Month: If a user subscribes to a yearly plan and requests cancellation after some days of the first month, a penalty of 50% of the total yearly subscription amount will be charged. The remaining balance, if any, will be refunded.
- Valid Reasons: Refund requests will be considered on a case-by-case basis and are subject to the validity of the reason provided by the subscriber. Shaharbeen Times reserves the right to determine the legitimacy of the request.
Non-Refundable Cases
- Refunds are not granted for dissatisfaction due to personal preferences, changes in subscription usage, or failure to use the service.
- Monthly subscriptions and renewals of existing plans are non-refundable.
Refund Process
To initiate a refund request:
- Contact our support team at Phone. +919796000141, +918491000141 / Email: imtiyaz11@gmail.com
- Provide the subscription details and a valid reason for the cancellation request.
- Allow up to 14 business days for the review and processing of your request.
Note: Shaharbeen Times typically does not offer refunds except in exceptional cases as mentioned above. Subscribers are encouraged to review the terms carefully before subscribing.
For further assistance, please connect with us at Contact Us.